POLICIES
All our policies are designed to maintain a high level of service, as well as providing all our guests with a safe and welcoming environment.
We always want our guests to fully enjoy and immerse themselves in the Green & co experience. Our policies enable us to work efficiently and transparently, so our guests receive not only an outstanding hair service, but an overall indulgent experience.
Our Booking Policy outlines your agreement to, and cooperation of, all of our salon policies.
Unless otherwise stated, scheduling appointment with us demonstrates your agreement to our outlined policies.
Unfortunately we are unable to schedule appointments should you not agree to the policies we have in place, and we reserve the right to refuse service in some circumstances. Please note: Our staff are incredibly important to us, as is everyone else within our salon. We always want to maintain a relaxing and wholesome experience for everyone. Therefore we have a zero tolerance policy on rude, inappropriate or negative behaviour towards anyone within the salon.
Green & Co do not take deposits.
We operate a STRICT cancellation and rescheduling policy. This means that cancellations and rescheduling of appointments must be made at least 48 hours prior to the appointment taking place. PLEASE NOTE: We are closed on Sundays & Mondays, so please utilise our online booking platform, Fresha, on these days to cancel/reschedule your appointment, If your cancellation or rescheduling is made within 24-48 hours prior to your appointment, 50% of the service cost is payable. Cancellations and Reschedules made within 24 hours of your appointment are charged at 100% of the total cost of the appointment.
No shows are charged at 100%.
If you have a Membership with us, our Cancellation and Rescheduling Policy applies in the same manner, and your fee will be calculated according to the usual service price.
You will be unable to book further appointments if you have outstanding charges on your account.
If you require a reduction in the services you are booked in for, this must be done in line with our Cancellation & Rescheduling Policy time frame. Any reduction in services within the 48 hour period will still be charged at the services they were originally booked in for.
We offer a 10 minute grace period for lateness, after the appointment may be automatically cancelled and charged at the full service cost.
Up to 10 minutes of lateness may compromise your service, and others. Therefore lateness means you may forfeit part of your service as appropriately decided by your stylist. The appointment will still be charged for the services you were originally scheduled for.
Equally, if we are running late, we will make the commitment to still provide the full services in which you are booked in for, without compromise.
Skin testing has been, and always will be a priority for us. As client safety is of paramount importance. We must follow both our Manufacturer’s Instructions, and terms in our insurance to ensure all colour clients have been appropriately tested.
Skin Testing is a legal requirement, and cannot be avoided.
All new colour clients MUST have a skin test, this will be done on your Consultation prior to scheduling your services.
You will also need an up to date skin test if since your last appointment you have:
- Six months of time has elapsed
- Coloured your hair with different products
- Used black henna since your last colouring appointment, this may be in the form of a tattoo.
- Require a formula change / different colour
- Experienced a change in health
- Had a change in medication
Green & Co offer a space where EVERYONE is welcome. We actively support all communities of people, including, but not limited to:
LGBTQI+
All genders
All religions
All races
All levels of ability
All ages
If you require service adaptations to ensure your comfort within the salon, please get in touch with us: info@greenandcosalon.co.uk
While we also encourage everyone to speak their truth, we do have a zero tolerance policy on:
Hate speech of any kind
Racism of any kind
Discrimination of any kind
Bullying of any kind
We reserve the right to end your service immediately should these behaviours become apparent.
We welcome and inspire our guests to show kindness and compassion within the salon, to maintain a wholesome environment for everyone.
We are a dog friendly salon, we even have two of our own mascots! You are welcome to bring your beloved furry friend, so long as they are well behaved, or if they’re not – they must be entertaining!
With this in mind, please let us know if you have allergies and we can make alternative arrangements and adaptations for your visit.
The salon is available for everyone, however we are legally unable to perform any colouring or chemical services on anyone under 16 years of age.
Green & Co are fully compliant with GDPR Legislation. Your information will never be passed to any third party. We do not store card details on our system. Our booking system is a secure system that stores personal Information that you have provided to us.
We do operate CCTV externally at the salon. This is purely for the purposes of crime prevention, and protection if the property. This is only available to be viewed by the salon owner (Megan Green), and Police when requested.
Green & Co always strives to create a safe environment. We are fully up to date with all legislation relating to Health and Safety. This includes both staff, and guests.
All our Health & Safety documents are available to view on the premises, when requested.
We take all complaints very seriously, and will do our best to offer a solution for you. In the unlikely event that you did not fully enjoy your experience with us, PLEASE LET US KNOW! Honestly, we don’t bite, and we will be far from offended. We very much appreciate any opportunity to learn and grow, and totally respect you for letting us know.
If your complaint is relating to your service result, please let us know within 14 days of your appointment. We do not offer refunds, but will absolutely look to get you booked back in within a timely manner to come to a solution for you.
Where the service has been executed to our standard, and according to your consultation, your additional services will be chargeable.
In the case, where the service has not been executed to the expected standard, you will not be charged for the additional services.
If your complaint is regarding an experience issue, we will look to investigate internally and make any necessary alterations to ensure your future experiences with us are enjoyable.
We cannot offer a refund on products bought unless they are faulty. If this is the case, please notify us within 30 days of your purchase.
If you have selected the wrong product, or have changed your mind, we can offer an exchange or credit note to use on future product purchases. Your credit note will be valid for 6 months from the issue date. The product/s must be returned in an unused and sealed state to be eligible for an exchange or credit note. Product Credit notes cannot be redeemed against services.
In order for us to perform your service to a high standard, please avoid wearing:
Hoodies
High neck shirts/jumpers
White/Pale items when having a colour service
While we will always give you the best possible service, these items often make it incredibly difficult to execute your service for you.
